When will my order be shipped?
Due to a nation wide concern regarding the COVID-19 virus orders may take 2-3 weeks ( Business Days) to process and ship.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
A VILLAGE COLLECTION WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.
It is the villagers responsibility to provide the correct shipping address information. If the address information provided is incompletely entered at the time of purchase your order will not process and ship. A email will be sent out requesting the correct information for missing or invalid fields.
If you notice that you entered your mailing address wrong. Please notify us at: email@example.com immediately. If your item has already shipped, you are responsible for the delivery and will not be refunded for your purchase.
If your package is “return to sender” we will reship the item to updated address. However; Customer is responsible for shipping invoice for the second delivery attempt.
Domestic $3.99 shipping fee per shirt sale item. Otherwise $6.99 per shirt item.
We offer flat rate shipping price of $6.99 for our mugs. 2 mugs in the US is $10.99 - $6.99 for the first mug and $4.00 for each additional mug.
INTERNATIONAL SHIPPING RATES (BASED UPON ACTUAL COST AT TIME) additional questions email @a.villagecollection.com.
PROMOTION IS A FINAL SALE EVENT
No refunds, returns or exchanges are available. (NOTE: This does not include fulfillment issues with the original order.)
Maximum of 4 shirt sale items per customer order.
Please review the size chart listed under each item before placing your order. If you are unsure of your size. We recommend ordering one size up.
Designs printed with specialty inks
(glitter/puff/metallic/suede/granite/neon/fluorescent, etc.) may tarnish and/or dull starting with the first wash. For maximum brilliance, wash garment turned inside out and do not use bleach or bleach alternative.